As a TalkEnergy member, I confirm that the information contained in any documentation, and/or revealed in any discussions or communications with ScottishPower Energy Retail Limited (“ScottishPower”) constitutes confidential information. I shall not divulge any of this information or make use of the information outside ‘TalkEnergy’ without the express prior written approval of ScottishPower.
I confirm that neither I nor any member of my household is an employee of ScottishPower or any other British energy supplier.
I understand that the intellectual property rights in any matters discussed as a member of TalkEnergy (or otherwise) will belong to ScottishPower.
Taking part in surveys and focus groups allow participants to earn rewards. These will usually be an Amazon e-Voucher, and will be sent once you have confirmed your details. The rewards will vary depending on the length of the survey or focus group, the time taken to complete them and the nature of the activity; these will be highlighted in emails sent out prior to the start of the activities. Please note that if you fail to complete a survey by the deadline, or if you do not take part in a sufficient percentage of a focus group, you may not receive your reward. Additionally, rewards may not be offered in all instances, but this will be made clear in the emails sent out prior to the start of the surveys and focus groups.
While the criteria for complete participation in the focus groups may vary, in general we would like you to take part in conversation throughout any focus groups you are invited to. We would like for you to give your honest opinions without trying to dominate the group, and to only discuss those topics that are relevant to the group. ScottishPower reserves the right to withhold your reward for participation; if you are disqualified, you will be given a full explanation as to why this is.
If you have any further questions about taking part in focus groups/surveys on TalkEnergy, please email us at firstname.lastname@example.org.
By joining the TalkEnergy, you agree not to post or submit any item or any links to content that:
You also agree to abide by the following rules:
While we enjoy having you on the panel, if you wish to deactivate your account, we will revoke your panel membership. This will mean that you will no longer receive any emails from us, and you will be unable to log in to the panel site. Personal information will be retained on the site for three months after the deactivation of your account, after which time it shall be removed permanently.
Surveys will normally take between 5-15 minutes to complete. The time you have to complete these will vary from survey to survey but typically you will have around 7 days to complete a survey. The closing date of each survey you are sent will be clearly specified within the e-mail. Focus groups are different in that participants must be available on a specific date and at a specific time. When ScottishPower needs certain types of customers to take part in these, the information provided during membership sign up will be reviewed, or potential participants will be asked to complete a recruitment screener to determine whether they meet the criteria; if you do not meet the criteria, you will not be selected. Focus groups run by TalkEnergy will be administered in accordance with the MRS code of conduct.
MindMover Ltd will be provided, by ScottishPower, with details of your ScottishPower account. This will help with analysis and research so that improvements to your customer experience can be made. Details that will be held include:
If you wish to enquire as to the legitimacy of ‘TalkEnergy Panel’, you can contact ScottishPower Customer Services free on 0800 027 0072.